TERMS OF SERVICE
Thank you for visiting our web site or apps. Our company, Innerworld (formerly Very Real Help), may be referred to as “us,” “we” or “our” in these Terms of Service (“ToS”). Please carefully read the following, and by agreeing to these ToS (by clicking below), you understand that you are legally bound by these ToS, and that you intend this to be a legally binding agreement.
If you are under the age of 13, you understand that you are not permitted to access and use this web site, or related apps or software.
If you are at least 13 but under the age of 18, you understand that you must have the permission of your adult parent or the permission of your legal guardian to access and use the this web site, or related apps or software. You further understand that if you are at least 13 but under the age of 18, by accessing and using this web site, or related apps or software, you are representing and warranting to us that you have obtained these permissions, and you understand that in addition, for verification purposes we require that you provide the name of your adult parent or legal guardian and their contact information in the space provided below, so that it can be confirmed that you have obtained these permissions.
This web site, and related apps and software have been created by our company as a platform for social interaction primarily for people who may be or are struggling with and/or recovering from addiction and/or mental health issues, and Innerworld or this web site or any of our related apps and software do not, and are not intended to, provide or offer any medical, mental health, psychological or addition related counseling or treatment, advice or therapy, and you understand and acknowledge that by accessing and using any of the features of this web site and related apps and software you also represent that you understand and acknowledge all of the foregoing.
Account
You understand and acknowledge that, in order to access and use the web site and related apps and software and to interact with other account holders and with Innerworld personnel through the web site and related apps and software, you must sign up for and register an account with Innerworld. You also understand and agree that any account that you register with Innerworld is personal to you, as an individual, and may not be accessed or used by any other person except you, and you will not permit anyone other than you to use your account and you will not share your account credentials with any other person. You further understand and agree that if you knowingly permit someone other than you to access the web site and related apps and software Innerworld will consider that act to be a violation by you of these ToS, in which case your account may be subject to immediate suspension or termination by Innerworld, and you may be temporarily or permanently banned by Innerworld from any future access or use of the web site and related apps and software, at Innerworld's sole discretion.
You further understand and acknowledge that once you agree to these ToS by clicking below, you and we will be legally bound by these ToS until either you or we terminate these ToS by email notice (if given by you, email is to be sent to hello@inner.world and if given by us, email is to be sent to your email address you give us when signing up for an account with us). You agree that even after you no longer access our web site or related apps or software or if your access is terminated for any reason, you will indefinitely continue to be bound by the obligations of these ToS (discussed below) that relate to ownership of feedback and other intellectual property; confidentiality and intellectual property; disclaimers of warranties; and general provisions.
About your experience, and some important limitations:
Through our web site and related apps, we may provide you with a virtual reality (“VR”) environment in which you and other users can communicate with one another in real time in order to provide peer support and discussion (the “Environment”). We give you no promises whatsoever as to the willingness or ability of other participants in the Environment to listen to you or to provide you with meaningful thoughts; whether you will find communications from other participants in the Environment to be useful or satisfactory to you; or whether any advice or other statements of other participants in the Environment will be suitable to your needs.
Payments and Subscriptions
User Fees. In order to access the Environment, the web site and related apps and software, you may be required to pay certain fees. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged. Unless otherwise stated, all fees or other amounts specified in these ToS or on the Environment, the website and related apps and software are in U.S. dollars and are non-refundable. Purchases made through third-party markets, such as Meta/Oculus, may be governed by additional terms provided by such third-party markets. If we change the fees for any part of the Environment, the website or related apps or software, including by adding additional fees or charges, we will provide you advance notice of those changes. If you do not accept the changes, we may discontinue providing the Environment, the website and related apps and software or any applicable portion of them to you. Innerworld, or its third-party payment processors, will charge the payment method you specify at the time of purchase. You authorize Innerworld and its third-party payment processors to charge all sums as described in these ToS to that payment method. If you pay any fees with a credit card, Innerworld or its third-party payment processors may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase. If you use the Environment, the website or any related apps or software to update or cancel any existing authorized payment, please be aware that it may take 10 business days or more for the update or cancellation to take effect.
Subscription Service. Certain premium features on the Environment, the web site and related apps and software may be made available through purchase of a subscription ("Subscription Service"). Subscription Services involve automatically recurring payments for periodic charges and may be purchased through a third-party market. If you activate a Subscription Service, you authorize Innerworld (or the applicable third-party market) to periodically charge, on a going-forward basis and until cancellation of either the recurring payments or your account with Innerworld, all accrued sums for your subscription to the Subscription Service on or before the payment due date for the accrued sums. The "Subscription Billing Date" is the date when you first purchase a subscription to a Subscription Service. The Subscription Service will begin on the Subscription Billing Date and continue for the subscription period (the "Initial Subscription Period"), that you select on your account with Innerworld and will automatically renew for successive periods of the same duration as the Initial Subscription Period (the Initial Subscription Period and each such renewal period, are called each a "Subscription Period"). Your Account will be charged automatically on the Subscription Billing Date for all applicable fees and taxes for the next Subscription Period. Your subscription to the Subscription Service will continue unless and until you cancel your subscription, or we terminate it. You must cancel your subscription to a Subscription Service before it renews in order to avoid billing of the next periodic subscription fee to your Innerworld account. We (or the applicable third-party market) will bill the periodic subscription fee to the payment method you provide during purchase (or to a different payment method if you change your payment information). We may suspend or terminate access to a Subscription Service for any account for which any amount is due but unpaid. In addition to the amount due for any Subscription Service, a delinquent account may be charged with fees or charges that are incidental to any chargeback or collection of any unpaid amount, including collection fees. If your payment method is no longer valid at the time a renewal subscription fee is due, then Innerworld reserves the right to suspend your account and your access to the Environment, the web site and related apps and software without any liability to you. If your account is terminated or suspended for violation of these ToS, any ongoing Subscription Service associated with the account may be canceled and no refund will be provided for any remaining portion of your then-current Subscription Period(s). Payments for Subscription Services are non-refundable. If you have activated a Subscription Service through a third-party market, you may cancel your subscription to that Subscription Service through the third-party market's account settings or other procedures established by that third-party market. If you have questions, please email us at hello@inner.world.
We will have no obligation to develop or provide any updates or revisions to the Environment, the web site or related apps or software, and we reserve the right to update, revise, alter or adjust any of the foregoing as we deem necessary or desirable. Though we are not obligated to do so, if we do update, revise, alter or adjust, any of the foregoing, all of the foregoing will be considered to be covered under this Agreement. We have the right to abandon development of any of the foregoing at any time and without any obligation or liability to you.
Feedback that you provide to us:
You agree that any and all feedback, ideas, modifications, suggestions, improvements, and the like made by you to us with respect to the Environment, the web site, and related apps and software (collectively, “Feedback Information”) will for all purposes be our sole property. You agree that under these ToS you are assigning to us all right, title and interest in the Feedback Information (and all related intellectual property rights). We may use and disclose Feedback Information for any purposes whatsoever, without any obligation to you.
You understand and agree that we may report incidents of child abuse, or threat of harming yourself or others, to the appropriate authorities.
Recording of sessions, and gathering of information:
You understand and agree that we may record any or all VR sessions and any or all of the activities in which you will engage while using the Environment, including without limitation tracking and/or recording your voice, movement, survey responses, and other data. You acknowledge and agree that we will have access to all recorded VR sessions, and other information gathered, by us in connection with the Environment and your use of the web site, and related apps and software for purposes of moderating, researching, improving and refining the Environment, related apps and software and other aspects of our business. You agree that you will not take photographs or screen shots, or audio or video recordings, or live streams, of any interactions in an Environment.
We may also use aggregated data from chat transcripts and/or recorded materials to conduct research and development, as further set forth in our Privacy Policy.
Confidential treatment of our information, and intellectual property:
You confirm that neither you nor any of your relatives is an employee or representative of, or otherwise affiliated with, any of our competitors (or any affiliate of any competitor). By “competitor” we mean any person or company that provides (or is working on) any VR healthcare and/or related products or services.
You acknowledge that any information and intellectual property you may receive or learn about us or about any other user that you may interact with in the Environment during the term of these ToS (the “Confidential Information”) is secret and confidential.
Information shall no longer be deemed to be secret and confidential if such information becomes publicly available through no fault or action of you (directly or indirectly). You agree that all Confidential Information will remain our exclusive property.
You agree to keep all Confidential Information in strict confidence, and to not disclose any such information to any person or company, or reproduce, publish, distribute, or transmit such information, or use such information in any way or for any purpose except within the scope of your use of the Environment and interactions in the Environment.
If you are required by law to disclose Confidential Information to a particular person, you agree, to the extent legal to do so, that before turning over required Confidential Information you will provide us with notice of the requirement and will cooperate with any efforts of us to protect such Confidential Information.
You agree not to incorporate any aspects of the Confidential Information into any other applications or other items beyond our company, and to not, directly or indirectly, in any other platform outside of our company, (i) replicate, copy, modify, or create derivative works of any Confidential Information, in whole or in part; (ii) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available any Environment (or any photograph, image or depiction thereof) or any other Confidential Information; (iii) reverse engineer, disassemble, decompile, decode, deconstruct, adapt, or otherwise attempt to derive or gain access to the source or object or other code of any Confidential Information, in whole or in part; or (iv) remove any proprietary notices from any Environment or other Confidential Information.
Disclaimers of Warranties; We Do Not Provide Therapy or Medical Treatment:
Without limiting any disclaimer of warranty or other limitation in these ToS, you understand and agree that the Environment and related apps and software are intended to serve only as platforms for peer-to-peer support among users, and are not a substitute for, and do not constitute, services such as therapy, medical advice, medical treatment, or counseling relating to any addiction, psychological, medical or other issues that you may have, and that we do not provide any of the foregoing services.
You agree not to use the Environment, the web site, any related apps or software in a health emergency or urgent health situation that you might find yourself in. Nothing provided by us isa substitute for professional health care, mental health treatment, psychiatric care, or therapy of any kind, and we are not a provider of any of the foregoing. If you are experiencing a medical emergency, you should immediately call your doctor or 911. Further, you understand that you should seek outside services if needed (for example, inpatient treatment in the event of a relapse, a suicide crisis line if you feel that you might harm yourself or others, or other resources), and you agree to seek such outside services if needed.
You understand that the Environment and your use of the Environment may or may not prove to be helpful to you. You agree not to suspend or terminate any other counseling, therapy and/or medical treatments that you otherwise receive or should receive.
You understand that the Environment, web site, related apps and software may contain errors, bugs and other issues or problems that could cause system failure or other problems. By your use thereof, you agree and accept that all of the foregoing are provided
“as is,” and that we make no warranty of any kind any of the foregoing or that they are suitable for your use. You understand and agree that in no event will we be liable to you or to any third party for any compensatory, general, incidental, consequential, indirect, direct, special, or punitive damages, arising out of or relating to your use of the Environment, the web site, related apps and software, and you agree that any reliance by you on any of the foregoing is at your own risk.
You agree to defend, indemnify and hold us harmless from any claims, demands, liabilities, losses, damages, judgments and the like (including but not limited to attorneys’ fees incurred) resulting from your use of the Environment, the web site, related apps and software, and/or directly or indirectly relating to any violation of these ToS or of law by you or information provided by you to us.
General Provisions:
These ToS are the entire agreement between you and us, but these ToS may be changed by us from time to time. Any ToS changes or additions will be effective once they are posted to our web site and/or emailed by us to you. You continuing to use the Environment, the web site, related apps and software after we have changed the ToS means that you accept and agree to the revised ToS. If there is a difference between these ToS and any additional ToS, the additional terms will control for that conflict. These ToS are binding upon, and will benefit, your heirs and estate, and our successors and assigns, but otherwise are between only you and us and do not benefit any third party.
Any notices that you wish to send us are effective if sent to our email address on our web site. Any notices that we wish to send to you are effective if sent by us to the email address that you have furnished to us.
If you do not comply with these ToS and we do not take action right away, we will still have our rights to take action in the future.
If a particular term of these ToS is not enforceable, that will not affect any other terms. The laws of Delaware, excluding Delaware’s conflict of laws rules, will apply to any disputes arising out of or relating to these ToS or anything referred to herein. All claims arising out of or relating to these ToS
must be litigated exclusively in the federal or state courts of Davidson County, Tennessee, and you consent to personal jurisdiction in those courts.
Please also review our Privacy Policy, posted at https://inner.world/privacy.html