Privacy Policy

We here at Innerworld (formerly Very Real Help) know that you care how information about you is collected, used and shared, and we appreciate your trust that we will do so carefully and sensibly. We take your privacy seriously, so we are describing in this document how we treat your information.  By visiting https://inner.world or using our Services, including through any of our apps, you are consenting to what is described in this Privacy Policy (this “Policy”).

Please carefully read this Policy so that you can understand the terms below.  Any capitalized terms that are  not defined in this Policy are defined in our Terms of Service, also available on our web site and through our apps, which you should also carefully read.

If You Are Under the Age of 13 or Between the Ages of 13-17

Innerworld does not provide Services to or sell products for purchase by persons under the age of 13.  If you are under the age of 13, you may not use the Innerworld website (https://inner.world), apps or Services.

If you are between the ages of 13-17, Innerworld will not provide Services to or sell products to you, without an appropriate consent from your adult parent or your legal guardian. If you are between the ages of 13 and 17, you may not use the Innerworld website (https://inner.world), apps or Services without first obtaining and confirming with us that you have obtained such a consent from your adult parent or legal guardian who is legally able to provide such consent.  Please refer to our Terms of Service which provides for the granting of such consent.

BRIEF OVERVIEW

What Does This Privacy Policy Cover?

This Privacy Policy covers how Innerworld treats personal information that we collect and receive while providing our Services, including via all related websites, networks, cookies, embeddable widgets, downloadable software, and apps (including mobile apps and VR device apps such as the Meta Quest platform, and tablet apps), and other services provided by us and on which a link to this Policy is displayed . This includes information related to your past use of our Services, and information about you that is personally identifiable, such as your name, address, email address, IP address, phone number and avatar identity.

This Privacy Policy, however, does not apply to the practices of companies that are not affiliated with Innerworld.

What Information Do We Collect?

We generally act as the data controller of your information. We collect the following types of information.

• Information You Provide. When you register for or use our Services, Innerworld collects what is generally called “personally identifiable information," “personal information,” or “personal data.” All these terms refer to information that specifically relates to or identifies a particular individual. Personal information also includes information that when linked to other information identifies a specific individual. When you register to use our Services, we ask for a limited amount of personal information, such as your name, selected username, and email address. When you sign into our Services, you are not anonymous to us. Innerworld also collects information about your transactions with us, including information about your use of our Services.
• “Cookies" Information. When you use our Services, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services. Consult your device's web browser “Help" file to learn the proper way to modify your cookie settings. Please note that if you delete, or choose not to accept, cookies from our Services, you may not be able to utilize the features of our Services to their fullest potential.
• “Automatically Collected" Information. When you use our Services, you consent to having your sessions in the Environment recorded (”Environment Recordings”). In addition, we may automatically record certain information from your device by using various types of technology, including “clear gifs" or APIs. This “automatically collected" information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use our Services, the pages or other content you view or otherwise interact with on our Services, and the sessions you participate in while using our Services. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message. This information is gathered from all users.
• Environment Recordings. We collect and analyze a variety of information about your activities in the Environment, including
  • information about your avatar and how you customize it;
  • information about your physical movements,
  • Information you report, such as what your “level” is,
  • speech data, including (but not limited to) transcripts of speech data; and
  • social data, such as who you add to your friends list, what events you attend, who you interact with, and how close you stand to other people in the Environment.
• Location Information. If you use our Services, we may receive your generic location (such as city or neighborhood) or, with your consent, precise geographic location data from your mobile device when the app is running and when it is not running. We may, for example, receive this information when you are in proximity to certain beacons, choose to publish your location, or in your comments or communications with us. We may use and store this information to provide and improve features of our Services, for example, to tailor our Services in order to better facilitate your requests and to provide you more relevant information about callers.
• Information from Other Sources. We may obtain information, including personal information, from third parties and sources other than our Services, such as our research partners or grant sponsors. If we combine or associate information from other sources with personal information that we collect through our Services, we will treat the combined information as personal information in accordance with this Policy.

What Are the Legal Bases for Our Collection of Information?

We collect and process your personal data generally for one or more of the following reasons:

• Performance of a contract;
• Compliance with a legal obligation;
• Our legitimate legal or business interest; and
• Your consent.

How Do We Use the Information We Collect?

We use the information we collect in a variety of ways in providing our Services and operating our business, including the following:

• We use the information that we collect to operate, maintain, enhance and provide all features of our Services, and to provide services and information that you request, to respond to comments and questions and otherwise to provide support to users.
• We use the information that we collect to understand and analyze the usage trends and preferences of our users, to improve our Services, and to develop new products, services, features, and functionality.
• We may use your email address or other information we collect (i) to contact you for administrative purposes such as customer service, to address intellectual property infringement or other claimed violations of our Terms of Service or (ii) to send communications relating to products and services offered by us that are related to our Services. Generally, you have the ability to opt out of receiving any promotional communications as described below under “Your Choices.”
• We may use “cookies” information and “automatically collected” information to: (i) personalize our Services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you use our Services; (ii) provide customized content and information; (iii) monitor and analyze the effectiveness of our Services; (iv) monitor aggregate website and mobile app usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any activities on our Services.

Sharing Or Disclosing Information

Information about our users and visitors is an important part of our business. We DO NOT sell or trade customer information. We share or disclose customer information only as described below. Except as described in this Policy, we will not disclose your information that we collect on our Services to third parties without your consent. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:

• We work with third party service providers that provide website, application development, hosting, maintenance, data transmission, data processing, and other services for us. These third parties may have access to or process your information as part of providing those services for us. However, we limit the personal information provided to these service providers to that which is reasonably necessary for them to perform their functions. In addition, they agree by contract to maintain the confidentiality of such information.

• We may make certain automatically collected, aggregated, or non-personally-identifiable information available to third parties for various purposes, including (i) as part of medical or behavioral research efforts, (ii) to monitor network traffic or activity in order to detect network intrusions and protect you, ourselves or others from malware, fraud, unlawful uses or other illegal activity, or (iii) compliance with various reporting obligations.

• We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with state or federal laws (such as U.S. copyright law), in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies. In particular, some states require us by law to record and report information regarding the abuse of someone less than 18 years of age, or vulnerable or disabled adults, including persons over 60 years of age, or persons who are in danger of committing suicide. If you convey such circumstances, and provide information that could lead us to identify your name and location, we may have to record such information and provide it to the appropriate authorities.

• We also reserve the right to disclose your information when we believe, in good faith, that disclosure is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others (including other users of our Services) from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third party claims or allegations, (iv) protect the security or integrity of our Services or any facilities or equipment used to make our Services available, or (v) protect our property or legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.

• Information about our users, including personal information, may be disclosed and otherwise transferred to an acquirer of Innerworld, or to a successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets. In the event Innerworld is acquired by or merged with another company, the terms of this Privacy Policy shall continue to apply. In this event, Innerworld will notify you before information about you is transferred and becomes subject to a different privacy policy.
• Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information. Innerworld also reserves the right to display targeted advertisements based on personal information.

Information Retention Policy

If you hold an account with Innerworld, we do not delete the personal data in your account – you are responsible for and control the time periods for which you retain this data. However, except when we believe we are required to retain your personal information by law, we will only retain your personal information for two years after we become aware that you have ceased using our Services. We may not know if you have stopped using our Services, so we encourage you to contact us at https://helpdesk.inner.world if you are no longer using our Services. You may access, change or delete personal information that you have provided or that we hold about you.

Regardless of where you are located, you can request that your data be deleted by contacting us at https://helpdesk.inner.world. If we change or delete your personal information or if you decline to actively share certain personal information with us, we may not be able to provide you our Services or some of the features and functionality of our Services. We may indefinitely retain other information that is de-identified or not personally identifiable for backups, archiving, prevention of fraud and abuse, analytics, or where we otherwise reasonably believe that we have a legitimate interest in doing so.

Your Rights Under GDPR

If you are a user of our Services in the European Union or certain other countries, your rights are governed by the General Data Protection Regulation (“GDPR”).

• You may access, change or delete personal information that you have provided or that we hold about you. You can request that your data be deleted by submitting a ticket to us at https://helpdesk.inner.world or emailing us at hello@inner.world. If we change or delete your personal information or if you decline to actively share certain personal information with us, we may not be able to provide you our Services or some of the features and functionality of our Services
• You may request that we not disclose your personal information to third parties (other than those that are acting as our agent to perform tasks related to our Services on our behalf, such as data processors).
• You may withdraw consent to certain data sharing or usage or exercise any of these rights above by sending your request to us by submitting a ticket at https://helpdesk.inner.world email at hello@inner.world or by writing to us at the address given at the end of this Policy.

• The right to data portability. This means that you have the right to receive your personal data in a structured, commonly used and machine-readable format, and that you have the right to transmit that data to another controller.

You have certain additional legal rights with regard to your information, including those identified below. Some of these rights may be subject to some exceptions or limitations. We will respond to your request to exercise these rights within a reasonable time (and in all cases we will make reasonable efforts to respond within 30 days of receiving a request).

• The right to object to profiling; and
• The right to lodge a complaint with a supervisory authority (a list of Supervisory Authorities is available here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm).

 If you need further assistance regarding your rights, please contact us using the contact information provided in this Policy and we will consider your request in accordance with applicable law. In some cases our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.

Confidentiality And Security

Innerworld limits internal access to your personal information to employees who we reasonably believe require this information in order to do their jobs or to provide our Services to you. We use industry standard measures to help protect the integrity and security of personal information that we collect and maintain. You should be aware, however, that "perfect security" does not exist anywhere on the Internet. ALTHOUGH WE BELIEVE WE TAKE APPROPRIATE MEASURES TO SAFEGUARD AGAINST UNAUTHORIZED DISCLOSURES OF INFORMATION, WE CANNOT ASSURE YOU THAT YOUR PERSONALLY IDENTIFIABLE INFORMATION OR COMMUNICATIONS WITH OUR SERVICES WILL NEVER BE DISCLOSED IN A MANNER INCONSISTENT WITH THIS POLICY, AND MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE SUFFICIENCY OF OUR SECURITY MEASURES. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we learn of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps. We may also post a notice through our Services if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

International Users and Data Transfers

Our Services are hosted in the United States and are intended primarily for visitors and users located within the United States, although our Services can be accessed outside of the United States. If you choose to use our Services from the European Union or other regions of the world with laws governing data collection and use that may differ from United States  law, note that you are transferring and consenting to Innerworld transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the United States to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Services. By providing any information, including personal information, on or to our Services, you consent to such transfer, storage, and processing.

Conclusion

Innerworld may update this policy at any time. We will notify you by sending a notice to the primary email address you specified in your Innerworld account application and by placing a notice in a prominent place on our web site or app. If you have further questions or suggestions regarding  this Privacy Policy, you can contact us through https://helpdesk.inner.world .

Notice to California Users

Under Cal. Civ. Code § 1798.80 et seq., a user residing in the State of California has the right to request from us a list of all third parties to which we have disclosed personal information during the preceding year for direct marketing purposes. We do not disclose such information for marketing purposes, and so no such list exists. For questions about this policy, please contact us through our website https://helpdesk.inner.worldor emailing hello@inner.world . We do not obey Do Not Track signals from a user’s Internet browser. We make no representations concerning third parties that do not collect personal information directly through our Services. These disclosures are made under Cal. Bus. & Prof. Code § 22575.